FAQs
Welcome to the Faroutz FAQs page, where we aim to provide answers to your most common inquiries. If you don't find the information you're seeking, please feel free to reach out to us at info@faroutz.com for further assistance.
Orders
How do I cancel my order?
To cancel your order, please promptly email us at info@faroutz.com. While we strive to accommodate cancellations, please note that orders may not be eligible for cancellation outside of the required timeframe.
What is the status of my order?
You can easily check the status of your order by visiting your order page. For seamless access to this information, we recommend creating an account with us.
Shipping & Delivery
Where do you ship my order from?
We dispatch your orders from our warehouses located in both the US and Asia.
Do you ship internationally?
Yes, we do offer international shipping services.
What is my tracking number?
Your tracking number can be found on your order page. If you encounter any difficulties locating it, please contact info@faroutz.com, and our team will assist you promptly.
I’m missing an item from my order.
Should you find any discrepancies with your order, please reach out to us at info@faroutz.com for assistance.
I received a damaged or faulty item.
If any item in your order arrives damaged or faulty, please contact us at info@faroutz.com, and we will promptly address the issue.
It says my order was delivered, but I haven’t received it yet?
If your tracking indicates delivery but you haven't received your parcel, please thoroughly check your property for potential delivery locations. If the parcel remains unlocated, contact us at info@faroutz.com for further assistance.
Has my order been shipped?
Visit your order page to check the status of your shipment. For ease of access to this information, consider creating an account with us.
Why isn’t my tracking number working?
Some shipping methods may not include tracking numbers. Ensure that your selected shipping method includes tracking by referring to our shipping page. If your method includes tracking and you encounter issues, contact us at info@faroutz.com for assistance.
Why hasn’t my order been shipped yet?
Certain high-demand items may require 7-10 days for processing. Rest assured, your parcel will be dispatched as swiftly as possible.
Returns & Refunds
What is your return period?
Faulty, damaged, or broken items are eligible for return and refund within 14 days.
I am over the return period; can I still return my item?
For special requests or inquiries regarding returns, please contact info@faroutz.com.
How long does it take to process a returned item?
Processing a returned item may take up to 30 days.
How long does it take to receive my refunded funds?
Refunded funds typically take between 1-3 business days to appear in your account once processed.
Payment
What forms of payment do you accept?
We accept major credit cards, Apple Pay, PayPal, and various Buy Now, Pay Later options.
Is it safe to enter my credit card information?
Your security is paramount. We employ rigorous safety measures to safeguard your personal information, ensuring a secure ordering process.
Why isn’t my credit card working?
If you encounter payment issues, please try processing your payment through PayPal or using an alternative credit card. Should problems persist, contact us for further assistance.
Pre-Made Grillz Fitting Instructions
For easy fitting of our custom grillz, follow these simple steps:
Boil Water: Bring water to a boil and remove from heat.
Soften Silicone Mold: Submerge the silicone mold in hot water for 10-15 seconds until pliable.
Place Grill in Mouth: Insert the grill, aligning it with your teeth.
Bite Down: Gently but firmly bite down for 30 seconds to mold the silicone.
Cool and Adjust: Allow the mold to cool for 2-3 minutes, then adjust for fit.
Final Fit: Try on the grill for comfort. Repeat the process if further adjustments are needed.
Congratulations on fitting your grillz! For any inquiries or concerns, please reach out to us.